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Support Guide

How to reach MaxIQ Support Team

MaxIQ provides multiple ways for users to get help, depending on why they are contacting the support team or whether they are logged in to the application.

Users can contact support for:

  • Reporting bugs or unexpected behavior

  • Requesting feature enhancements

  • Raising general support requests

  • Getting help with login, access, or usage issues

Getting Support

MaxIQ provides separate ways for users to connect with the support team, depending on whether they can access the MaxIQ application.

Logged In Users

Users who are already logged in can raise support tickets directly from inside the application using the Help chatbot.

Accessing In-App Support

  1. Log in to MaxIQ

  2. Open the Help Chatbot from inside the application

  3. Select the type of request:

    1. Report a Bug

    2. Feature Enhancement

    3. Support Request

Reporting a Bug

  1. Select Report a Bug

  2. Fill in the required details:

    1. Title: Short name of the issue

    2. Description: Explain what happened

    3. Blocker: Select Yes or No based on priority

    4. Attachment: Click Add files + and attach up to 10 files

  3. Click Create Ticket

The support ticket is created and submitted to the MaxIQ team.

Submitting a Feature Enhancement

  1. Select Feature Enhancement

  2. Fill in the required details:

    1. Title: Short name of the issue

    2. Description: Explain what happened

    3. Attachment: Click Add files + and attach up to 10 files

  3. Click Create Ticket

The support ticket is created and submitted to the MaxIQ team.

Creating a Support Request

  1. Select Support Request

  2. Fill in the required details:

    1. Title: Short name of the issue

    2. Description: Explain what happened

    3. Urgent: Select Yes or No based on priority

  3. Click Create Ticket

The support ticket is created and submitted to the MaxIQ team.

Not Logged In User

Users who are unable to access the application can still contact support directly from the login page.

Accessing Support

  1. Open the MaxIQ login page

  2. Click on Support

  3. The default mail app will open with the support email address: [email protected]

  4. Draft an email and send it to the support team

What to Include

To help the support team respond faster, include:

  • What problem are you facing

  • What you were trying to do

  • Any error message shown (if available)

  • Relevant screenshots (if applicable)

The support team will review the issue and respond by email.

What Happens Next

Once the ticket is created:

  • Created tickets for logged-in users are also available in the tickets section of the help bot

  • Users receive updates inside the application

  • Updates are also shared through email

Support Channels

  • Email Support: [email protected]

  • In-App Support: Help chatbot + Ticketing system after login

Best Practices

To get faster resolution:

  • Use a clear and specific title

  • Explain the issue step by step

  • Include screenshots where possible

  • Mention if the issue is urgent or blocking work

  • Avoid creating duplicate tickets for the same issue

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